Since the beginning of this year, there has been a sharp increase in consumer complaints in the field of home improvement in Shanghai, especially the quality of products in the package, indoor air quality, and the quality of custom-made furniture for the whole house. This weekend, the Shanghai Institute of Quality Supervision and Inspection Technology, together with Shanghai Decoration.com, opened a professional testing laboratory to provide "one-stop" quality infrastructure services for enterprises in the decoration industry in Shanghai.
"There are many feedbacks on problems in the field of home improvement, and air quality is the most common problem. Excessive formaldehyde is what many consumers are most concerned about, but the smell in the house after decoration does not necessarily mean that formaldehyde exceeds the standard. Professional testing is still needed to determine." Cheng Yunbin, director of the Building Materials Institute of the Shanghai Institute of Quality Supervision and Inspection Technology, told reporters that there are several national laboratories in the National Furniture Quality Inspection Center and the National Building Materials and Decoration Materials Quality Inspection Center of the Shanghai Quality Inspection Institute. Professional testing can be carried out for problems such as formaldehyde exceeding the standard and volatile organic compounds of the product, and the application demonstration of the National Quality Infrastructure (NQI) project.
Customized furniture for the whole house, smart toilets, etc. are all content that consumers pay more attention to and have more problems. At the laboratory site, there is still a part of the open space, where furniture and smart toilets are placed for testing samples, and high-precision testing instruments are equipped on the side, which can accurately conduct professional testing on related items.
"There are nearly 20,000 companies in the home improvement industry in Shanghai, and the number of consumer complaints is increasing year by year. This year, product quality and air quality complaints accounted for about 30% of the total complaints. Many companies focus most of their energy on customer acquisition and do not pay attention to products. Quality, construction quality, and service quality, complaints have been particularly prominent this year." Qiu Wenjie, director of the mediation center of Shanghai Decoration Network, told reporters that the home improvement industry urgently needs to be standardized, and it is urgent to establish a quality infrastructure for the decoration industry with complete systems, strong support, and sound mechanisms. One-stop service activity guarantee system.
"There are several reasons for problems in the field of home decoration: for example, the phenomenon of 'layer-by-layer subcontracting' occurs after receiving orders, and the quality of decoration, product quality, service quality, and air quality are uncontrollable; there is a lack of professional supervisors during the decoration process. Check the process." Zhou Honggang, head of Shanghai Yunlan Architectural Decoration Engineering Co., Ltd. pointed out.
"The relevant scientific research results of the National Quality Inspection Center of the Shanghai Quality Inspection Institute are being promoted to the industry level to help consumers avoid various problems that may arise during the home decoration process." Jin Bo, director of Guan Zhenquan's Customer Service Supervision Center, said.
"We hope to guide the industry to firmly establish the awareness of 'quality first' and improve the quality level of the entire chain of the enterprise. Next, we will provide a package of service measures to open up policy channels such as macro policies, product innovation, industrial upgrading, market supervision, and industry self-discipline. , Introduce a series of new measures, practical measures, and hard measures.” Cheng Yunbin said that he will support decoration companies to participate in the formulation and revision of various projects and standards to improve quality research and development capabilities. At the same time, in response to emerging needs such as whole-house customization and aging-adaptive renovation, we will continue to improve the responsiveness and adaptability of technical personnel and design standards of decoration companies, help companies improve their professional capabilities and levels, and focus on cultivating high-tech talents.